Night Shift Leader

English (EN)

Night Shift Leader

Hotel Co 51

What is required?

  • Experience in hospitality
  • Good knowledge of customer relations
  • Good understanding of computer handling (Opera, MICROS)
  • Good command of the German and English language
  • Venturous, humble, helpful and approachable

What will you get?

  • Attractive salary
  • Christmas allowance, holiday allowance
  • 40-hour working week
  • 25 to 30 vacation days, increasing with seniority
  • Access to Marriott's Digital Learning Zone and in-house training opportunities
  • Pension Plan (Betriebliche Altersvorsorge)
  • Access to our Moxy Gyms
  • Access to different Rewards Programs by HotelCo51 & Marriott
  • Individual development plan with promotion and career path growth opportunities in the hotel and within the hotel group and cross-national experience opportunities through transfers
  • Star of the quarter – Hotel Co 51 Rewards Program
  • Discovery night prior to your start in one of the properties
  • Access to Marriott training platforms
  • Access to Marriott Employee Rates and Marriott Friends & Family rates in Marriott hotels across the world
  • Access to Corporate Benefitsdiscounts
  • F&B discounts in the hotels

What will you do?

  • 20% Running the night audit and conducting security checks
  • 20% Managing the night-to-night operation of the hotel
  • 15% Preparing the hotel for the following day
  • 15% Providing customer service and creating positive guest experiences
  • 15% Managing food and beverage outlets
  • 15% Managing hotel room inventory and checking guests in and out

This vacancy has been created based on interviews with employees to help you get a realistic preview of the job.

Vacancy

As Night Shift Leader at Hotel Co 51, you are responsible for supervising the Night Auditors and making sure that all the tasks are completed during the night shifts. Since you are often the only Night Auditor during the shifts, you help and support in multiple roles - from Front Desk Attendant to Bartender and Chef - and you perform a number of different tasks.

Your most important task is performing the night audit and balancing daytime spending. This means that you fulfill the daily audit process, reconcile and close out financial activities based on the policies and procedures of Hotel Co 51. You also perform some administrative and organizational tasks, which vary from replying to emails and taking decisions about charging no-shows and cancellations to preparing the schedules for the Night Auditors. 

You also serve as the hotel’s Front Desk representative and are responsible for checking the reservations. In the early morning hours, you make sure that everything is stocked and ready for the next day, including the breakfast buffet. In addition, you support the Night Auditors behind the bar and reception and check whether they do their tasks on time and according to the guidelines. This way you ensure that the hotel looks well maintained and your colleagues carry out their work properly and enjoyably.

During the shift, you usually supervise a couple of Night Auditors. In the morning, you hand over the shift to your supervisor, the Assistant Hotel Manager (Assistant Captain) or the Front Office Supervisor/Shiftleader.

For this position it is mandatory to have an eligible visa to work full-time in Germany: we do not sponsor visas for this role.

If you enjoy leading a team and solving problems and guest requests, and like the challenge of working independently during the night, then this is a job for you.

Working week

Night Shift Leader

On an enjoyable night, there are only a few unexpected problems, so I can do all the necessary tasks. I like it - that this allows me to prepare everything for the next day.

On a less enjoyable night, many guests have questions during the night audit. As a result, you have to help the Night Crew Members in the hotel and you can do few administration tasks.
    • Assisting at the front desk
    • Break
    • Supervising Night Crew Members
    • Doing administration
    • Conducting a security check
    • Making orders for housekeeping supplies
    • Solving an issue at the front desk
    • Crew Leader Meeting
    • Workweek example*
    • Handover shift
    • Contact with Assistant Hotel Manager (Assistant Captain)
    • Assisting at the bar
    • Creating shift plans
    • Break
    • Charging no-shows and cancellations
    • Conducting a security check
    • Assisting at the breakfast buffet
    • Handover shift to day crew
    • Checking-out guests
    • Break
    • Supervising Crew Members
    • Updating mail
    • Adjusting the night schedule
    • Making orders for beverages
    • Handover shift to day crew
    • Handover shift
    • Doing administration
    • Assisting at the front desk
    • Handover shift
    • Supervising Night Crew Members
    • Solving an issue at the breakfast buffet
    • Providing customer care
    • Doing administration
    • Charging no-shows and cancellations
    • Break
    • Conducting a security check
    • Checking-out guests
    • Handover shift to day crew

Firsthand experience

You come across a dissatisfied guest in the lobby. What do you do?

When you see an angry or upset guest, you start by approaching the situation in a calm and helpful manner. In that way, you don’t further upset the guest. Then, you try to find out what has caused them to be unhappy, making sure you have all the necessary details. Once you have figured out what is wrong, if possible you try to solve the problem. If you are not able to solve it immediately, you clearly inform the guest what steps you will take to deal with the problem as best you can.

Growth

At Hotel Co 51, you get the opportunity to follow in-house training programs. There are also promotion and career opportunitites in the hotel and within the hotel group, as well as cross-national experience opportunities through transfers.

Night Shift Leader

Working at Hotel Co 51

Hotel Co 51 is one of the largest franchisees of Marriott International, now operating in eight countries, with 40 hotels, hosting an average of two million guests a year. We are a fast-growing operator, aiming to break new ground with our sustainable, feel-good and people-centred philosophy. By putting people and the planet first, we aim to create a comfortable, memorable stay that our guests want to experience again and again.

View company profile of Hotel Co 51
  • Headquarters in Amsterdam
  • Active in 8 countries
  • 1.000 employees worldwide
  • 50% / 50%
  • Depends on job and department
  • Remote work negotiable for office positions

Application process

First job interview
Second job interview
You got the job!

Interesting job?